Hey there, we're What The Box!
Founded in 2020, we specialize in pre-wrapped gift boxes with attitude.
Whether we're celebrating a birthday, job promotion, engagement, or anything of the sort, we'll have a box for the occasion.
We continuously look into new box themes and ideas, as well as sourcing new and interesting products from brands you know and love, as well as locally run companies.
Q: How long does it take for my order to be shipped?
A: We fulfill orders within 1-3 days.
Q: How much is shipping?
A: Canada: $7.99 flat rate
Outside of Canada: Calculated at checkout
Q: Can I ship multiple boxes to multiple addresses?
A: At this time we can only ship to one address per checkout. If you'd like to purchase multiple gift boxes to various addresses please make each address its own order.
Q: How can a track my order?
A: Once an order is shipped you'll receive a tracking code via email. We use Canada Post for our shipping. Head over to Canada Post's Tracking page here.
Q: Can I add a personal note to my gift?
A: Absolutely! Every gift box comes with a handwritten, personal note to your recipient. On the cart page you can add you message for our handwritten cards.
Q: I forgot to write my personal message, can I still add one?
A: No problem. Simply send us an email to email@example.com with your order number and message. As long as your box hasn't been shipped out yet we can add your message.
Q: Can gifts containing alcohol be shipped outside of Canada?
A: At this time any of our products containing alcohol can only be shipped within Canada. If you place an order containing alcohol with a shipping address outside of Canada we'll refund you the amount of the product containing alcohol and move forth shipping the rest of the order.
Q: Do you offer returns/refunds?
A: Because of the nature of our products we unfortunately don't accept refunds.
Q: I'm in influencer, Could I get my own "Curated by" box featured?
A: We're always looking for new partners, so feel free to email us at firstname.lastname@example.org and we can start the conversation.